Overview

Zoom Video Conferencing assists with audio and video conferencing, mobile collaboration, and simple online meetings via a cloud-based platform. ZoomRooms provide an always-on conference room solution with quick and easy remote participation. 

Anyone with a UCSBNetID has access to a business-level Zoom account, which can host up to 200 participants, and users can invite non-UCSB participants to Zoom sessions.

Access Zoom

Optional Zoom features include:

  • Ability to request 1,000-participant webinar capability
  • Remote support and/or training provided upon request
  • Limited onsite event support upon request
  • Consultation services to create ZoomRooms in your location

Additional Service Information

Request Information

Visit ucsb.zoom.us or the IT Services Catalog at ucsb.service-now.com/it and click the Messaging, Collaboration, and Communication Services box, then Web Conferencing/IM Services.

Special Considerations

Customers can purchase additional services. 

Support

Visit the IT Services Catalog at ucsb.service-now.com/it and click the Messaging, Collaboration, and Communication Services box, then Web Conferencing/IM Services or call x5000 or (805) 893-5000. 

Service Level Agreements (SLAs)

For Requests, the Service Level Agreement (SLA) for this service includes a response time of one business day and resolution time of three business days. 

For Incidents, the SLA includes a response time of four business hours and a resolution time of eight business hours.