eduroam

Secure Wi-Fi for UCSB students, faculty, and staff. Connect with your UCSB NetID and use it on campus and at participating institutions worldwide.

Overview

eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. For more information, visit www.eduroam.org.

This network service provides visiting faculty and students from participating institutions the ability to easily gain secure network access utilizing their home institution credentials. It also provides UCSB faculty, staff, and students who will be visiting a participating institution the ability to pre-configure their device for eduroam access, providing secure, automatic access while away.

See eduroam FAQs

Request Information

Connect to eduroam

Option 1: Join the eduroam WiFi network.
Your account name must be entered in the form <Your_UCSBnetID>@ucsb.edu.  Logins will fail if "@ucsb.edu" is not included.  Use your UCSBnetID password. Note: This might not be your actual email address. Do not change it to match your email address. This option will not work for all devices (e.g. Android). If you have issues with wifi, visit the UCSB Wireless Network Configuration page.

Option 2: Join the UCSB Setup WiFi network.
Open a web browser and go to www.ucsb.edu. You will be sent to a page that will guide you through the configuration process. This option may provide you with a more secure connection.

Campus visitors from eduroam participating institutions can simply select eduroam from their operating system Wi-Fi options and log in using their institution's credentials. If you experience any issues with eduroam while visiting UCSB, please contact your home institution's service desk.

Campus visitors not from a participating institution should use the UCSB Wireless Web.

Special Considerations

The Network Operations Center (NOC) maintains the wireless network but does not provide hands-on device configuration assistance. Submit an IT support ticket for assistance.

Support

Contact: noc@ucsb.edu

See eduroam FAQs

Smartsheet

Collaborative work management for projects, tasks, workflows, and reporting.

Smartsheet is a collaborative work management tool that helps teams manage projects, track tasks, automate workflows, share information, and build no-code solutions using a spreadsheet-like interface.

UCSB offers access to Smartsheet through a campus Higher Ed licensing package, including free and licensed account options. Licensed accounts are available through a charge-back model.

Account Options

Free User Account

A free, non-licensed account allows users to participate in existing Smartsheet workspaces, sheets, and projects that have been shared with them.

Free users can typically view or edit shared items, but they cannot create their own sheets, reports, dashboards, or other Smartsheet items without a license.

Licensed User Account

A licensed account is a paid account that allows users to create and manage Smartsheet items, including sheets, reports, dashboards, forms, automations, and other project management tools.

Licensed accounts are provided through UCSB’s Smartsheet enterprise account and are available through a department charge-back model. The pro-rated subscription cost is passed through to the requesting department.
 

A licensed account may be appropriate for users who need to:

  • Create or own Smartsheet workspaces, sheets, reports, or dashboards
  • Build forms, automations, or workflows
  • Manage projects or team processes in Smartsheet
  • Use premium applications included in UCSB’s licensing package

Units requesting licensed accounts should designate a coordinator to serve as the primary point of contact for their unit.

Included with a Licensed Account

Pro Desk Sessions

Licensed users have access to receive up to 10 one-on-one coaching sessions with a Smartsheet expert to help optimize projects, programs, and processes.

Schedule a session 
(Pro Desk Code: 10190908)

Read more

Smartsheet University

Licensed users have access to Smartsheet University eLearning content by signing in with your Smartsheet account

Read more

Smartsheet Premier Support

Licensed users have access to Smartsheet Premier Support for technical issues or product questions:

Read more

Access to Premium Applications

Licensed users can access several premium applications through the Smartsheet Application Launcher.

  • Dynamic View: Allows teams to share selected information with specific audiences based on role, department, or process needs.
  • Data Shuttle: Uploads or offloads data between Smartsheet and other systems, helping teams centralize and automate data updates.
  • Pivot App: Creates summary sheets and pivot-style views from Smartsheet data for reporting, analysis, and dashboard charts.
  • DataMesh: Keeps data consistent across sheets and reports by connecting related information and reducing duplicate data entry.
  • Calendar App: Creates interactive calendars that can be shared and updated from Smartsheet data.
  • WorkApps: Allows teams to build simple, no-code apps using Smartsheet content and external resources such as dashboards or documents.

DocuSign

Create, send, sign, and manage electronic documents and approval workflows.

DocuSign® is the global standard for digital transaction management. It solves paper problems by replacing manual, paper-based methods with DocuSign and other integrated systems. The DocuSign Pilot project, using a campus-wide DocuSign license, is run by the College of Letters & Science Information Technology (LSIT).

Training & Development

Technical and professional training programs, resources, and course development.

What Is T&D at UCSB?

At UCSB, Learning & Development means equipping our staff and faculty with the knowledge, skills, and confidence to perform at their best—consistently. We support unit goals, not just campus compliance. Our L&D team helps ensure that change initiatives, process rollouts, and skill-building efforts stick.

What Do Instructional Designers (IDs) Do at UCSB?

We are the bridge between content and competence. At UCSB, that means:

  • Turning a dense, policy-heavy manual into a branching scenarios where staff practice making judgment calls before mistakes happen;
  • Translating a new system’s procedures into a self-paced module that lets users learn when it's convenient—then revisit key decision points later;
  • Helping departments prep for audits by making sure people don’t just know the rules—they can apply them;
  • We design training that works, not just training that exists.
TC Reporting Module - Screenshot

Resources

Contact Us

Wireless Networking

Connect computers and mobile devices to eduroam and campus Wi-Fi.

Wireless network connectivity is provided via the UCSB Wireless Web, eduroam, and UCSB Secure networks available at the locations listed below. Faculty and staff (including pre-hire), students, and associates with a UCSBnetID can use the eduroam and UCSB Secure networks. 

Indoor

  • Arts bldg. 534
  • Arts & Lectures, bldg. 402
  • Arts Museum
  • Arts & Music Library
  • Baseball Facility (Pressbox, Gaucho room, Clubhouse)
  • BioEngineering bldg. 512
  • Biology-II bldg. 571 floor 6, floor 7, basement
  • Biology-III bldg. 504
  • Bldg.434 (aka CUPS) rm.107,121-125,141A-H,145,147, courtyard
  • Broida Lecture Halls 1610, 1640
  • Broida Hall, floor 1 (hallway 1000, rm.1015, 1019, 1301, 1311, 1357, 1362, 1380, 1409, 1411, 1413, 1415, 1417, 1419)*
  • Broida Hall, floor 2 (hallway 2000, suite 2015, 2233, rm. 2014, 2207-2209, 2225, 2409, 2411, 2415, 2419, 2509)*
  • Broida Hall, floor 3 (hallway 3000, suite 3019, rm. 3209, 3217, 3302, 3340, 3409, 3411, 3413, 3415, 3417, 3419)*
  • Broida Hall, floor 4 (hallway 4000, wing 4100, rm. 4402, 4406, 4409, 4411, 4415, 4417, 4419)*
  • Broida Hall, floor 5 (hallway 5000, wing 5100, rm. 5207, 5223, 5233)*
  • Broida Hall, floor 6 (hallway 6000, wing 6100, 6200, rm. 6334)*
  • Broida Hall, rooftop (West platform 7020, East platform 7330)*
  • BREN rm.1410,1414,1424,1510,1520, 2436, 3022a, 3035, 3312, 3328, 3330, 4001-4007, 4016, 4204-4205, 4304, 4332-4344
  • Buchanan Hall
  • Campbell Hall
  • Cheadle Hall, bldg. 552 rm. 1117, 1311, 1317-1325, rm. 1140, floor 2, 4125-4129, 5203, 5105, 5123
  • Chemistry bldg. 557 rm. 1171, 1179
  • Chicano Studies Center
  • Classrooms bldg. 387 (West of Psychology)
  • College of Creative Studies
  • Coral Tree Cafe
  • Counseling and Career Services, bldg. 599
  • Courtyard Cafe
  • Davidson Library
  • Deveroux bldg. 7935, 7945, 7950 (Flume Lab), 7955 (MSI Lab)
  • EH&S (partial coverage)
  • Elings Hall (CNSI), bldg. 266
  • Ellison Hall North 2nd floor, rooms 1629, 3620-3626
  • Ellison Hall South 1st floor, 2nd floor, 3rd floor, 5th floor
  • Embarcadero Hall (BofA) Building
  • Engineering Sciences Building
  • Engineering-II
  • Events Center
  • FM Navigator (bldg. 895, 896, 897)
  • Girvetz Hall (except suite 1205, 1140)
  • Harder Stadium East (locker rooms and Arts suite)
  • Harder Office Bldg (rm.1001, 1002, 1004, 1011-1015, 1030, 1032-1035, 1037-1043, 1051-1056)
  • Harder Pressbox
  • Harold Frank Hall
  • Hatlen Theater
  • Henley Hall bldg. 226
  • HSSB (except 4001, 403x)
  • ICA building 243
  • ILP Classrooms bldg. 506
  • Isla Vista Theatre
  • Isla Vista Clinic (2nd floor)
  • Kerr Hall (except rm. 2105, 2202)
  • KCSB (Storke Publications)
  • KCSB in bldg. 434 (Women's Center, rooms 0141A-H)
  • LSB bldg. 235 rm.1001, 1101
  • Marine Science Bldg. 520 (except 14xx, 4th floor NW)
  • Marine Science/Bio Tech Seawater Lab Bldg. 555 rm. 1010
  • Materials Research Lab
  • Military Science Bldg. 451
  • Mosher Alumni House bldg. 517
  • MSEC-REEF bldg. 200
  • Music Bldg. 531 (0300, 1200, 1300, 2200, 2300 wing, LLCH rm.1313, rm.1145, rm.1101-1113, 1125-1141 and adjacent Music Bowl courtyard)
  • North Hall (wing 1000, 1100, 2000, 3000, 2100, rm. 2212 and adjacent courtyard)
  • Old Gym East wing (bldg. 479), suite 0115 (Arts)
  • OSEB West wing (bldg. 514)
  • Phelps (floor 2, 6, wing 1100, 1200, 1300, 1500, 3500, rm.1401-1417, 1437, 1440, 4312, 5309-5316)
  • Physical Sciences North Bldg. 657 (West wing of 1st and 2nd floors, rm. 2619, 4670)
  • Physical Sciences South Bldg.672 (1702, 1707, 1719, 1725, 2nd floor)
  • Pollock Theater
  • Psychology Expansion (bldg. 251 and courtyard)
  • Psychology (except SE of floor 3)
  • Public Safety bldg. 574 East wing.
  • Recreation Center (East wing offices, Main Gym 1030,1031,1041, wing 1000 West, rm.1060-1062, SW pool)
  • Recreation Center Pavilion Gym
  • Recreation Center Expansion MAC (except locker rooms)
  • Robertson Gym (rm.1125,1131,1133, wings 1000A-1000B, Orfalea Center, Audit Offices)
  • SAASB, courtyard, suite 1101,1102,1103 (except 1103B-1103F),1207, 2103, 2201,3201, 3203, rm. 3101A, 3101DD, 4th floor
  • South Hall, 1st floor (rm. 1431,1623,1710-1714)
  • South Hall, 2nd floor (English Department)
  • South Hall, 3rd floor (rm. 3501-3506, 3519, 3605, 3607, 3617, 3635, 3709)
  • South Hall, 4th floor (rm. 4631)
  • South Hall, 5th floor 
  • South Hall, 6th floor
  • South Hall, Grad Tower
  • SSMS (bldg. 276)
  • Student Health (including outdoor areas: East Courtyard, West Patio, SW & North of Bldg)
  • Student Resource Building
  • Surge-II (Bldg.570)
  • Theater and Dance
  • TB-Sycamore (Building 489)
  • TB-Tutorial Center Building 477
  • Trailers 698, 384, 699, 697 and 380 (except rm. 101C)
  • Trailer 334 (near bldg. 555).
  • Trailers 378, 379 (Communications Services)*
  • Trailers 935, 936 (ECI,CS)*
  • Trailers 942, 939, 937 (West of Broida Halls)
  • University Center
  • Visitor's Center (SAASB, suite 1102)
  • Webb Hall (except 1055)
  • West Child Care Center
  • Woodhouse (bldg. 546 except rooms 2002, 2008, 2010)
  • *Broida Hall, excluding the lecture halls, supports best-effort, 2.4GHz-only wireless service at the request of the Physics Chair.

Outdoor

  • The Arbor exterior (line-of-sight for 200 feet)
  • Baseball Facility
  • BREN courtyard
  • Buchanan Hall lawn
  • Bus Loop (South and East bus stops)
  • Campbell Hall (benches and steps outside of main entrance)
  • The Chemistry Building lawn
  • Courtyard between Noble Hall and LSB
  • Girvetz Hall courtyard
  • HSSB courtyard
  • Lawn between SSMS and Education buildings
  • Phelps Hall courtyard
  • The Physical Sciences lawn
  • Recreation Center Fields
  • Storke Plaza
  • Student Resource Building (outdoor area)
  • Theater and Dance courtyard

Campus Outdoor WiFi Map

View this map at map.ucsb.edu

Visitors to UCSB

Campus visitors not from a participating institution should use the UCSB Wireless Web network, which now features self-registration for guests on the Wireless Web login page. 

You no longer need a NetID or Conference Code to access our wireless services. Once you register, you'll receive an SMS/text-provided password, which gives you a seven-day connection.

Campus visitors from eduroam-participating institutions can simply select eduroam from their operating system WiFi options and log in using their institution's credentials. If you experience any issues with eduroam while visiting UCSB, please contact your home institution's service desk.

Image
Preview of the UCSB Wireless Web login window

Support

Provided by the Network Operations Center (NOC) and includes the following:

  • Full configuration, monitoring, diagnostics and repair of access points to ensure the service is functioning properly in the designated coverage areas.
  • Limited end-user support, consisting of username/password assistance and general configuration information. The NOC does not perform hardware or software diagnostics or configuration on end-user computers.

Contact noc@ucsb.edu for assistance. A description of the specific problem, along with the date, time, location, and user account name (e.g. UCSBnetID) are particularly helpful.

For frequently asked questions and additional information, please see the wireless setup FAQ.

If you want to terminate your wireless session and force a logout please visit the UCSB Wireless Web logout page.

Secure Service Access (SSA)

Secure, identity-based access to protected departmental applications and services.

In 2025, UCSB began the implementation of a new Secure Service Access (SSA) solution using the Zscaler client connector. This replaces Ivanti VPN or other existing remote access tools. The SSA / Zscaler client connector is installed on devices, and prompts users to authenticate identity using their UCSB credentials before granting access to private resources. 

Benefits:

  • Providing a simple, convenient, and consistent experience to users. Our faculty, staff, and students will have access to the systems, data, and services they need to pursue their academic or research objectives—whether on different campus location or around the world. 
  • Users can choose to have the SSA / Zscaler client connector running in the background in order to seamlessly connect to protected UCSB applications instead of manually launching Ivanti VPN or other remote access tools every time they need access. 
  • The connector has the ability to continuously check the security posture of both users and devices attempting to connect to sensitive resources. This ensures sensitive data is not exposed to an unauthorized user, or a compromised device. 
  • Unlike VPN, which connects users to an entire network, SSA / Zscaler client connector only connects a user to the specific UCSB resource they need, eliminating the unnecessary exposure of other sensitive user information. This shrinks the attack surface and limits lateral movement between university business systems, visitors, and BYOD while enhancing user privacy.
  • Only traffic associated with identified UCSB resources transits the connector. All other traffic remains private. 

Functionality:

  • Once the client connector is installed, users will be prompted with an authentication window.
  • They must authenticate into the client connector with their UCSB SSO, or the window will persist. 
  • The client connector’s optimal functionality is to be both authenticated to, and turned on. This ensures proper network connectivity and security. 

SSA / ZScaler deployment documentation:

Note: SSO authentication required to access documentation

Frequently Asked Questions

Initially, ScreenConnect and VPN will be replaced, but in the future, SSA could provide additional capabilities to improve remote access to UCSB resources. 

There will be a gradual replacement of some commonly used tools for remote access to UCSB systems or applications. Access to sensitive applications may be restricted to only specific users/groups, and may be subject to a device security posture check. 

Security postures are a real-time check of a device’s security health. This information is used to decide whether the device can be trusted to access sensitive resources. For example:

  • Is the device running a supported, up-to-date operating system?
  • Does the device have an anti-virus solution enabled?
  • Is full-disk encryption enabled on the device?
  • Is a local firewall enabled on the device?

Private UCSB-hosted applications containing P3 / P4 data will require the user to have a device security posture check before access is granted. All applications currently requiring VPN will require the SSA connector. 

Systems or applications generally accessible by the public, students or parents will not be behind SSA or require a security device posture check. 

VPN provides full trust and access to an entire network, while SSA only connects the user to the specific systems or applications that they are authorized to access. This makes SSA a more secure alternative. Instead of manually opening the VPN client and connecting when needed, the ZPA connector used for SSA provides a more seamless user experience. The client runs in the background and will automatically initiate connections when you need access to protected UCSB applications or services. Users will need to re-authenticate every 7 days. It is security that is always on, and only acts if a user needs access to a secure UCSB resource.

In addition to improving our cybersecurity posture, there are other benefits of SSA:

  • SSA is similar to a split-tunnel, which only routes traffic for specific applications through the connector, resulting in faster internet speeds, even when the client is running. This makes SSA a more stable access model that will not require frequent interaction or reconnections.
  • The connector replaces VPN as the tool that devices must have installed to remotely access certain secure systems. It is lightweight and updates itself automatically. Unlike the current VPN (Ivanti) the connector does not require significant maintenance by users or IT support.

It is licensed to faculty, staff and student employees. 

Deprecation will be iterative. ITS VPN profiles will be replaced first, followed by departmental VPN profiles. We expect to complete the transition by fall 2026.

VPN service may still be used in some capacity. More information to come.

  1. For remote connectivity, admins will use native tools, such as Remote Desktop Protocol (RDP) or Secure Shell (SSH).
  2. For remote support, we are currently assessing a handful of tools to replace ScreenConnect. More information to come. 

Unlike VPN, which connects users to an entire network, SSA / Zscaler client connector only connects a user to the specific UCSB resource they need, eliminating the unnecessary exposure of other sensitive user information. This shrinks the attack surface and limits lateral movement between university business systems, visitors, and BYOD while enhancing user privacy. Only traffic associated with identified UCSB resources transits the connector. All other traffic remains private. 

Campus VPN (Ivanti)

Securely connect to campus network resources from an off-campus location.

A virtual private network (VPN) creates an encrypted, authenticated connection between your device and UCSB, protecting your data as it travels over public or private networks. When connected, your internet traffic is routed through a campus VPN server and appears to originate from a UCSB network address, allowing secure access to resources that may be restricted to on-campus users.

UCSB is currently transitioning away from Ivanti VPN client to a new Secure Service Access (SSA) model as part of the Secure UCSB program. This service is being implemented in a phased approach. Learn more.

What You Need

  • A UCSB NetID with a valid affiliation (see FAQ for details)
  • At least one device enrolled with UCSB MFA (Duo Security)
  • A network connection (for example: cable modem, DSL)

Request Information

Read installation and usage instructions. 
If you have VPN questions or need help troubleshooting, contact support via the methods below.

Support

For VPN questions, troubleshooting, and support please contact the ITS Service Desk.

  • For Immediate Assistance: Call the ITS Service Desk at (805) 893-5000 (or x5000 from a campus phone). The ITS Service Desk is available Monday through Friday from 8:00 AM to 8:00 PM.
  • Live Chat: Visit ithelp.ucsb.edu and click the chat icon in the lower-right corner of your screen.
  • General Inquiries: Email the service desk at techhelp@it.ucsb.edu. (Please note: Email responses may be delayed. For urgent VPN issues, please call or chat).

UCPath

Manage UC payroll, benefits, employment information, and HR self-service.

Websites

Web hosting, website development resources, and support for the campus web platform.

UC Santa Barbara provides website hosting resources and domain guidance to help campus organizations create secure, reliable, and appropriately branded websites.

Connect Sites: UCSB-Hosted Websites

Connect Sites is a managed website hosting and content management service for UCSB departments, programs, labs, centers, and other campus organizations. The service supports self-managed websites built with Drupal or WordPress and is hosted through the Pantheon cloud platform.

Connect Site hosting features include:

  1. Separate development, test, and live environments
  2. Secure HTTPS connections
  3. High-availability, high-performance website hosting
  4. Content delivery through Fastly’s global network
  5. New Relic performance monitoring
  6. 20 GB of dedicated solid-state storage
  7. Daily backups with restoration available for up to two months
  8. Automated monitoring and 99.9% guaranteed uptime
  9. Regular platform-level security and maintenance updates
  10. Support during normal UCSB business hours (Mon-Fri, 8 a.m. to 5 p.m.)Higher-performance service tiers, which may require additional funding

Before Requesting a Site

Your website will need an approved UCSB web address, or domain, before it can be created. Contact the IT support team for your school, division, department, or unit to discuss available options.

Second-level subdomains 

Generally appropriate for labs, centers, programs, and other groups associated with an existing department or organizational unit.
Example: mylab.psych.ucsb.edu

Top-level subdomains

Reserved for official schools, divisions, departments, institutes, recognized research centers, and certain campuswide programs or services.
Example: engineering.ucsb.edu

Review our Subdomain Guidelines & Usage page before requesting your subdomain. Once your request has been approved, submit a request to create your Connect site through the ITS Service Desk.

Service Considerations

Connect Sites provides website hosting and platform support but does not include website design, development, content creation, or ongoing site management.

Website owners are responsible for maintaining their Drupal or WordPress site, including applying updates to applications, themes, and modules. Pantheon offers automated WebOps tools that can assist with routine updates. Website owners should also plan for a significant redesign or platform upgrade approximately every four to five years in coordination with a web developer.

UCSB Web Theme

The UCSB Web Theme is a ready-to-use website-building solution designed for university websites built with Drupal. It includes prebuilt page layouts, modular design components, UCSB branding, and ongoing enhancements at no additional cost. Visit the UCSB Web Theme User Guide to learn more.

Web Analytics

Connect Sites may use Google Analytics to understand website usage, evaluate content and functionality, and monitor website performance. Analytics data can help site owners answer questions about how visitors interact with a website or individual pages.

Request Hosting or Support

Submit a ticket to the ITS Service Desk to:

  • Request a new Connect site
  • Request assistance with an existing site
  • Ask questions about hosting options or service levels

For additional assistance, contact the service desk at (805) 893-5000

Zoom Phone (Voice Over Internet Protocol)

Campus telephone service delivered through an internet-based calling platform.

Voice over Internet protocol, or VoIP, allows users to make and receive calls using the internet. Instead of transmitting a call from a hardwired desk phone through a network of switches and wires, VoIP converts voice communications into digital data that travels over an internet connection to its destination. 

UCSB will utilize Zoom Phone for our voice over Internet service. With a single platform utilized for voice, chat, and video, users will make phone calls with the same ease and familiarity as Zoom video meetings. Visit our Zoom Phone training page for helpful videos and reference guides.

Over the past several years, organizations of all sizes have turned to VoIP to replace their legacy phone system and give their employees the tools they need to communicate in an increasingly mobile world. Extensive business features give users incredible flexibility to make and receive calls from anywhere without being dependent on a physical location like an office desk phone. VoIP calls can be made with any device that has a reliable internet connection, including a desktop, laptop, smartphone, or tablet.

Features

  • Mobile and Desktop applications - A single, unified platform for video, phone, meetings, and chat on Windows, Apple MacOS, Apple iOS and Google Android devices.
  • Voicemail - Voicemail transcription and notification allows you to easily manage voice messages from any device.
  • SMS - Send and receive SMS messaging from your desktop or mobile client
  • Optional Call Recording - On-demand and full-time recording, transcriptions, and playback allow you to easily archive and retrieve phone conversations
  • Elevate to Meeting - Seamlessly elevate a phone call to a full-feature Zoom Meeting without requiring participants to join manually
  • Shared Line - A delegate can place a call on hold for a manager to visually recognize and retrieve
  • Shared Line Groups - Provide member endpoints with access to the group's direct phone number and voicemail
  • Configurable caller ID - lets your team customize the displayed phone number when making outbound calls.

Frequently Asked Questions

You will be able to forward your calls to a flip phone, although the mobile app for Zoom cannot be installed on your flip phone.

Yes, this functionality will not change. Most faculty and staff will retain their phone number and extension.

Yes, with the Zoom application installed, you can transfer calls from a traditional phone to your digital devices and to another employee's device.

No, for those already using the Zoom software client, a user-friendly phone tab will become available to you within Zoom. The new desk phones will also be very user-friendly. The project team will also release training documentation and videos to help users learn how to use the new phone software.

The new voice service will be more secure than the current phone system. VoIP has security protocols to encrypt calls over the internet.

If you are using the mobile client, Zoom will use your cellular information to gather your location and send that information to emergency services.

When making 911 calls from your desktop client, the user will need to input an address that is shown to emergency services upon calling. Since the desktop client can be accessed anywhere, the user will need to update their address when using their desktop client from a new location.

Deskphone location information will be set in the system and sent to emergency services the same way it is now.

If there is a power loss, any device not powered via battery will turn off. If you have the mobile client installed on your smartphone, you will still be able to access the Zoom Phone service from your mobile device.

You can receive help by submitting a support ticket.

Submitting a Ticket.

 

The Zoom mobile app is an available option for easy access to the new service but is not required to use Zoom Phone. Communication Services recommends the use of the desktop client on your computer, which is included with Zoom Phone service.

If you are planning to use the app on a cell phone, this will use your mobile data. It is recommended that a user be connected to WiFi if they do not have an unlimited data plan. Audio calls should only consume 27–36 MB/hr of continual use. 

Users can request to turn on this feature. Work with your departmental liaison to have the recording feature turned on. 

Yes, Zoom Phone gives you a notification “calls will not be dropped when you are leaving.”

You can change that in your settings. The default setting will give you a pop-up notification with the options “Decline,” “End Meeting,” or “Hold Meeting.” If you decline, the call will go directly to voicemail. If you select “End Meeting,” you will leave the meeting you are in and immediately go to the call. If you decide to “Hold Meeting”, you will be removed from the audio of the meeting, but will remain in the meeting. Once the call is done you will have to click “Join Audio” to rejoin the meeting. Alternatively, you can set up the option to decline calls automatically while in a meeting and all calls received while in a meeting will go straight to voicemail. 

You can receive multiple calls. Call waiting is a standard feature with Zoom Phone.

Shared lines have their own voicemail. This means all individual users will have their own mailbox and can be granted access to their own unique voicemail associated with a shared line, keeping both separate. 

Yes, it doesn’t matter if the computer is on or off, or even if it’s not plugged in. Calls will still go to your voicemail if they are missed, no matter the reason.

The base rate for the Zoom Phone service will remain what it is today ($11/month) until we transition to a new billing model, which is currently being evaluated. This evaluation will take about two years to complete. The baseline cost includes Caller ID and Voicemail along with free calls to US/Canada/Mexico. Calls to other countries is a capability that would have to be requested and would incur per-call toll charges.

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