I am a researcher. I need help with:
This sections covers email, messaging, calendaring, web hosting and analytics, and Zoom video conferencing.
UCSB's IAM and SSO provide the UC Santa Barbara enterprise directory, and support authentication and authorization services for use by campus service providers and partners.
The Instructional Technology section includes information about: Collaboration, eGrades, Gauchospace, Instructional Development, and more.
The IT Services Catalog provides a single place for end users and customers to request assistance with technological issues and requests.
The Secure Compute Research Environment (SCRE) features a private, secured, virtual environment in which researchers may remotely analyze sensitive data, create research results, and output their research results and analysis.
The ETS Supercomputing unit helps UCSB academic community members access and use the High Performance Computing (HPC) resources available from the national supercomputing centers: SDSC (San Diego Supercomputer Center) and XSEDE (Extreme Science and Engineering Discovery Environment).
The Secure Compute Research Environment (SCRE), is a private, secure, virtual environment for researchers to remotely analyze sensitive data, create research results, and output results and analyses.
The Wifi section includes information about eduroam and visitor network connection.
The Office of Academic Personnel is a service organization whose mission is to facilitate the recruitment, appointment, advancement, and development of outstanding and diverse faculty and academic appointees.
This active surveys page is where you can find current campus surveys that may be living in your spam folder.
This section covers cable T.V., cellular, telephone, and two-way radio services, all managed by UCSB Communication Services.
This section lists each IT department on campus.
The Campus Office of Software Licensing (COSL) coordinates site licenses and volume purchases of specialized software to provide discounted pricing. Volume licenses are negotiated either independently within our office or in coordination with other UC campuses.
This sections provides an overview of the Letters & Science IT (LSIT) Knowledge Base: https://help.lsit.ucsb.edu/hc/en-us.
Connect provides UCSB’s communication and collaboration services. The core communication components include e-mail and calendaring, with more to come as we expand the service offerings. The core components of Connect are based on G Suite for Education.
Connect Sites, a website hosting and content management service, provides easy, self-editable content, simple web forms to create on the fly, and myriad advanced features available via plug-in "modules."
Connect uses Google Web Analytics as the tool for web usage discovery, collecting information to improve functionality and web content, and to monitor performance. Data is used to help answer specific questions about the usage and performance of the web site or individual web pages.
Here are some steps you can take to help secure your devices and your privacy while traveling.
The UCSB Data Warehouse houses the central repository of institutional data for reporting and analytics. It includes information from several transaction systems, including financial, payroll, human resources, space, and equipment. Users can access standard reports with EZ Access and customize queries with Hyperion.
End User Computing is a service that appeals to those who may want to outsource local IT support to an organization with depth of staff and senior IT management. ETS provides this service for an annual fee.
Enterprise Technology Services (ETS) contributes to UC Santa Barbara’s mission of research, teaching, and community service by serving as a resource and catalyst in partnering with the campus community to efficiently deliver IT infrastructure and enterprise application services to faculty, students, staff, and affiliates; and increasing the value and effectiveness of campus IT investments and implementations.
This section covers the various ways in which to receive IT support and well as a full list of services.
ETS staff at North Hall Data Center (NHDC) will accept hard drives that UCSB customers wish to have destroyed and securely destroy them.
Phishing (pronounced “fishing’) is an email scam designed to acquire sensitive information from the target (you). The most successful phishing emails are designed to look like the email comes from a reputable source.
Many such emails that look as if they come from a UC Santa Barbara source. Some of these are legitimate, some may not be.
This section includes Information Security Articles, References, and Blogs.
This is the UCSB IT Security section, which covers everything from security for students, faculty, and IT staff to how to report an incident, harassing or unwanted email, and a lost or stolen computer or device.
This page includes resources that will help guide faculty and staff on the necessary security software and best practices to protect their data.
From password management to social media security, this section covers the basics for securing your digital life as a student.
LinkedIn Learning, formerly Lynda.com, a leading online learning and global platform, helps UCSB employees learn business, software, technology, and creative skills needed to achieve their full potential.
Malware is a serious threat to faculty, students, and staff. Preventative software is essential to protecting Windows and Mac OS PCs and laptops and Linux and Windows servers. The Office of the CIO acquired licenses for Sophos endpoints and servers. These licenses are distributed to departmental IT organizations where they are made available to end-users.
Multi-factor authentication (MFA) makes it much harder for hackers to access your UC Santa Barbara information and accounts. Even if someone has stolen your passphrase, they will need a "second factor" - in most cases a temporary numeric code, to access your account. UCSB has partnered with Duo Security, a system that makes it easy for you enable MFA.
The Network Infrastructure Services section includes information about Advanced Connectivity Solutions, Pulse Secure Campus Virtual Private Network (VPN), Network Infrastructure Planning, and more.
The North Hall Data Center is a resource for hosting UCSB information technology systems across the Academic, Administrative and Research communities.
PeopleSoft Financials is a financial tracking system of core accounting transactions for Business and Financial Services.
VPN, or Virtual Private Network, is an alternative to a truly private network, where someone completely owns the infrastructure (i.e., wires) between locations and no one else can use it. Typically a VPN is used when some part of the network path crosses a public network such as the Internet or, in the case of wireless, "airspace." A VPN may also be used to provide additional security on private networks. The VPN builds an encrypted "tunnel" through a public/private network which provides the necessary confidentiality (this prevents snooping), sender authentication (this prevents identity spoofing), and data integrity for secure access to private resources.
Qualtrics is a web-based collection tool used to conduct surveys, analyze responses, and perform data research activities. UCSB faculty, students, staff, lecturers, and career researchers can access a Qualtrics campus license for research and educational purposes.
Steps for students and faculty to take after discovering ransomware on their device.
Our way of life depends on critical infrastructure and the digital technology that operates it. The University takes steps to ensure the security of our infrastructure and systems, but cybersecurity is a shared responsibility, and everyone can take a few simple steps to make the Internet more secure!
You can connect with our Security Operations Center directly at firstname.lastname@example.org.
Visit our IT Security at UC Santa Barbara page for more details.
The Servers and Large Data Storage section includes information about: Application Hosting, Data Warehouse, Hard Drive Destruction Services, and more.
The SiteImprove contract with UCOP provides a system-wide tool for testing web accessibility. All UC campuses can use the SiteImprove tool to test and monitor compliance with web accessibility standards.
Siteimprove is a third-party SaaS provider that helps content authors identify broken links, misspellings, ADA compliance issues, Search Engine Optimization (SEO), website analytics, and application or server response.
Smartsheet is a software as a service application for collaboration and work management. It is used to assign tasks, track project progress, manage calendars, share documents, and manage work, using a spreadsheet-like user interface. Smartsheet supports GANNT, KANBAN, and other views, integrations with Google, Office and other products, Android and IOS clients. There are over 400 UCSB accounts in SmartSheet and the tool is used extensively for campus IT projects including the Connect email migration and NHDC improvements.
The Special Purpose Tools section includes information about: AP Folio Academic Personnel Case Processing, AWS, DUELS, and more.
This section includes information on a variety of student services, including MyBARC, cable T.V., eGrades, student printing, and more.
This section includes instructions for how to contact IT support as well as learning and development resources including the UC Santa Barbara Learning Center and LinkedIn Learning (formerly Lynda.com).
This section includes various resources for technical training, including the UC Santa Barbara Learning Center, AWS Training & Certification, the Central IT Knowledge Base, LinkedIn Learning, and the Microsoft Virtual Academy.
The UCSB Learning Center offers a wide array of training courses and certificate programs to help promote continuous learning and development, which is critical to maintaining excellence in your career and supporting the mission of our campus, now and in the future.
Here, you'll find everything you need to find answers related to all things IT at UCSB in a clean, easy-to-follow format that reflects our brand. The new site provides a clear message of what we do and where our value lies in serving as a resource and catalyst to support UCSB's mission of research, teaching, and community service by delivering IT infrastructure and enterprise application services.