Welcome to the Zoom Phone training page!

Below you will find training videos and reference sheets to help you easily migrate to a single, unified platform for video, phone, and meetings. The Zoom Phone desktop application provides users with new features, including (but not limited to) voicemail transcription, SMS messaging from your desktop or mobile client, and seamless elevation to a full-feature Zoom meeting.

These resources include videos and quick reference sheets organized by topics. We strongly recommend viewing the tutorial videos for the Zoom Phone desktop application or desk phone before you use any reference sheets. 

Zoom Phone Desktop App Tutorial Videos

Activating the Zoom Phone on your Desktop Application

When the Zoom Phone admin assigns you a Zoom Phone license, you will get an email notification with a link to activate the Zoom Phone feature in your Zoom desktop client application. 

When the Zoom Phone admin assigns you a Zoom Phone license - Screenshot

Emergency Address Setup

This video covers how to setup one or multiple emergency addresses for 911 calls.

  • Windows Emergency Address Setup: Quick Reference
  • MacOS Emergency Address Setup: Quick Reference

Zoom Phone Desktop Application Tutorial Videos

Standard Zoom Phone System Features

  • Explore common Zoom Phone features, including placing calls, managing voicemail, handling incoming calls, and Mitigating Spam Phone Calls.

Recommended Desktop Client Settings

Review recommended Zoom desktop application settings to help optimize your calling experience.

In-Call Options in the Desktop Application

Learn about the controls and features available during a Zoom Phone call, including transfer, hold, mute, recording, and other in-call options.

References

For any support questions, please submit a ServiceNow ticket.