As UCSB continues to enhance security on many of the applications we use, beginning Tuesday, January 25, when logging in to the Student Health Patient Portal to take your daily COVID-19 Symptom Screening survey required for campus entry, you will need to use Multi-factor Authentication (MFA) via Duo.
As you may already know, MFA helps prevent malicious actors from accessing UCSB information and accounts. Even if someone has stolen your passphrase, they will need a “second factor” — usually a temporary numeric passcode or a mobile phone — to access your account.
Already using Duo?
If you have recently logged in to UCPath or Kronos Timekeeping, you likely are already set up with Duo and familiar with how simple it is to authorize authentication. This change will work exactly the same way. Provided you have already enrolled in MFA for another application, there is nothing new you need to set up. Starting on January 25, you will just need your Duo second factor to log in to the Patient Portal. This will be required upon each login.
New to Duo?
If you have never used Duo or want additional information about MFA, Enterprise Technology Services (ETS) has information and instructions available here. Please note that there are links for enrolling in the "Quick Links" section on the right side of the screen. You will need to enroll in MFA with Duo prior to January 25 in order to avoid delays in being able to log in to the Patient Portal, where you take your daily COVID-19 Symptom Screening survey required for campus entry. Included in the "Quick Links" box is a link where you can Test Your MFA Device. While that has you test against a generic website, it will confirm that you have everything in place for using MFA with the Patient Portal.
If at any point you need assistance, the UCSB IT Services Support team is available to help. Contact them by calling (805) 893-5000 (x5000 on campus) or submit a ticket at ithelp.ucsb.edu under the "End User Services" tab, then "Access and Accounts." IT Services Support hours are 8 a.m. to 5 p.m. Monday through Friday. If you need assistance outside of business hours, you can still submit a ticket at ithelp.ucsb.edu and the team will address it during business hours.
Thank you for your flexibility and support as we move our campus services forward in security compliance.