Installation

You will need an Administrator account in order to install this software.

Step 1: Download the Pulse Secure VPN client package for Windows 7/8/10 (UCSB Google Drive login required). Most users will require the x64 (64-bit) version - only use the x32 (32-bit) version if directed to do so by your IT administrator. 

Step 2: Double-click the installer package to open it. 

Windows 7: If you ran the installer as Administrator, you will see a User Account Control prompt asking"Do you want to allow the following program to make changes to this computer?" As long as the window matches the one below, and lists the Verified publisher as: University of California, Santa Barbara, you may click Yes to continue.

vpn windows screenshot

Windows 10: You may receive a Windows Smart Screen warning message "Windows protected your PC." In this window, click "More info" to view the publisher certificate. As long as the window matches the one below, listing the Verified publisher as: US, 93106, CA, Santa Barbara, 5221 Cheadle Hall, "University of California, Santa Barbara, you may click "Run anyway" to continue.
vpn windows screenshot

Step 3: Click Next

vpn windows screenshot

Step 4: Click Install

vpn windows screenshot

 

Step 5: Confirm the User Account Control prompt (enter the username/password of an administrator) to install the software. This is safe as long as the Verified publisher listed in the window is: Pulse Secure, LLC

 

vpn windows screenshot

Step 6: Installation is complete.

 

Usage

Step 1: Open the Pulse Secure application from the Start menu

vpn windows screenshot

 

Step 2: In the Pulse Secure client window, click the Connect button inside the "UCSB Remote Access" connection profile.

Step 3: A window will open prompting you to enter your UCSBnetID and password.  Provide them and click "Sign In."  

vpn windows screenshot

After a few seconds, your client will connect and the button should change to "Disconnect." Click the arrow on the left to expand the status area - this will show the words "Status: Connected."

vpn windows screenshot

 

If you receive an error like the one below, about the server certificate being invalid, close the Pulse Secure VPN client. Open up Internet Explorer browser and navigate to https://ps.vpn.ucsb.edu/install

vpn windows screenshot

You should see a "green padlock" in the URL bar to show the certificate trusted. If you do not see the green padlock icon, download the root CA and intermediates from this page and install in Windows Certificate Store. Then try Step 3 again.

Step 4: Verify your VPN connection by using a web browser to visit https://bb.noc.ucsb.edu/ip. The web page will display the network address your computer is using. If the VPN is in use, it should say “On-campus address (VPN).”

Step 5: To disconnect from the campus VPN service, click the "Disconnect" button.