Lost, Stolen, or Forgotten Phone or Hard Token

What do I do if my phone is lost or stolen?

Contact the IT Service Desk at (805) 893-5000 (x5000) or at ithelp.ucsb.edu immediately if your mobile device is lost or stolen, so they can lock your account until you get a new mobile device.

Use these instructions when you have a new device and you are ready to enroll it in Duo.

What do I do if my hard token is lost or stolen?

Contact the IT Service Desk at (805) 893-5000 (x5000) or submit a ticket via the IT Services Catalog immediately under End User Services, then, Accounts & Access if your hard token is lost or stolen so they can lock the hard token until you get a new one. To enroll the new hard token, contact the IT Services Desk.

I use my smartphone to authenticate with Duo, but I left my phone at home today. How do I get in?

If you have a secondary device enrolled with Duo

If you have registered a second device in Duo, you can select your backup method from the list of Duo options, and authenticate that way.

If you have not set up a secondary device

If you are being prompted to authenticate with Duo and only have a cellphone enrolled in Duo, you will need to request support.

We can help you log in if you can be verified another way. We may also be able to set up a second device for you (hard token or another smart device) so you can avoid this problem in the future.

Contact the IT Services Desk at (805) 893-5000 (x5000) or submit a ticket at ithelp.ucsb.edu.